refund policy

Return & Exchange Policy

At Minou Le-Mew, every item is carefully crafted and inspected before it leaves our studio. Because our products are handcrafted and designed for cats’ immediate enjoyment, all sales are final.

No Returns or Exchanges

• We do not accept returns.

• We do not offer exchanges.

• We encourage customers to review product details carefully before purchasing.

Order Issues

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos and your order number. We will review the situation promptly and work with you to make it right.

Customer Support

Our customer service team is available to answer questions about our products before purchase. We respond to inquiries within 24 hours so you can shop with confidence.